Carsharing is a short-term car rental, and Citydrive is the carsharing service in Moscow, Saint Petersburg and Sochi. You can sign up in the app, find the nearest car and go on your way.
Anyone who has a valid driver’s license and driving experience in category B for at least 1 year. The minimum age is 20 years.
Download the Citydrive mobile app in App Store, Google Play or Huawei AppGallery, sign up with your driver’s license, passport and bank card. It’s online and you don’t need to go anywhere.
When you upload documents’ photos and link the bank card, we’ll check everything and give you access to the service. Don’t worry about your personal data — it will be heavily guarded.
You can enter a promo code when signing up or later — in the Promo codes section of the app. The discounted price will be in the receipt after the trip.
Citydrive has:
- per-minute tariff for short trips;
- tariffs from 2 hours to 7 days for long trips;
- Fix tariff with a pre-known price;
- 4 weeks tariff for some cars;
- monthly pass for frequent trips.
Per-minute tariff
It has three options with different costs:
- In use option — turns on when you start the car;
- Parking option — works if you have turned the car off, closed the doors in the app, but haven’t ended the rental;
- Handover option — if you are outside the rental completion zone and don’t need the car anymore, you pay for the rental time according to the Parking option until someone else picks up the car.
In the per-minute tariff the rental price depends on the class of the car, current discounts and additional options, such as casco insurance. A minute of renting the cheapest car will costs from 8,64 ₽ for In use option and 3 ₽ for Parking and Handover options.
In all cities, Citydrive has dynamic pricing for the per-minute tariff. Prices depend on demand, the number of cars in your area, traffic jams, the day of the week and the time of day.
Tariffs from 2 hours to 7 days
They are made for travels and other long trips. You pay a fixed amount for the rental itself plus for each kilometer of your trip.
In Tariffs from 2 hours to 7 days the cost depends on the class of the car, current discounts and additional options, such as casco insurance. Prices start from 299 ₽ for 2 hours and 9 ₽/km.
In Moscow, there is dynamic pricing for 2 and 3 hours tariffs. Prices depend on demand, the number of cars in your area, traffic jams, the day of the week and the time of day.
Fix tariff
You enter the destination address, and we calculate the cost.
The time for the trip is limited, it may vary depending on the situation on the road. The countdown will start after the free booking and inspection. We will let you know when there are 5 minutes left. If the free time ends, but you haven’t started the trip yet, minutes will be charged according to the Parking option until you start driving.
It’s necessary to complete the rental in the arrival area. It is indicated by the green dotted line. If you complete the rental not in the arrival area or arrive later, the cost of the trip will be recalculated at the per-minute tariff.
4 weeks tariff
It’s like tariffs from 2 hours to 7 days, but gas and parking are not included. The price is 10 000 ₽ for 28 days plus 15 ₽/km.
4 weeks tariff is available for some Smarts in Moscow — you can find them by Long rental filter.
Monthly pass
Monthly pass is an option for those who often use Citydrive and like saving money.
You can buy the monthly pass for 30 or 60 minutes of trips per day — it’s enough to get to work and back home. If you exceed the daily minutes limit, the usual per-minute tariff will be activated.
Monthly pass for 30 minutes of trips per day costs 4999 ₽, for 60 minutes — 8999 ₽. You can buy it in the Monthly pass section in the Citydrive app.
The monthly pass is currently unavailable in Sochi.
Monthly pass is an option for those who often use Citydrive and like saving money.
You can buy the monthly pass for 30 or 60 minutes of trips per day — it’s enough to get to work and back home. If you exceed the daily minutes limit, the usual per-minute tariff will be activated.
Monthly pass for 30 minutes of trips per day costs 3490 ₽, for 60 minutes — 5990 ₽. You can buy it in the Monthly pass section in the Citydrive app.
The monthly pass is currently unavailable in Sochi.
The higher the coefficient, the higher the prices and the fewer cars available.
For example, if someone has an x2 coefficient, then all tariffs, monthly pass, casco and toll roads with a transponder are twice as expensive for this user. Also, this person can rent only economy class cars. Comfort, Premium and electric cars are unavailable.
What does the coefficient depend on?
- On your age and experience. The smaller they are, the higher the coefficient and prices.
- On violations of traffic and Citydrive rules. The coefficient is higher within 200 km after payment of each fine.
- On debt. The coefficient is higher within 200 km after debt repayment.
How to reduce the coefficient?
If it’s slightly higher because of age or driving experience, just wait. And if it’s higher because of fines or debt, drive responsibly, and everything will be okay.
How does the price coefficient in the Reputation section interact with dynamic pricing?
First, the dynamic pricing coefficient is applied to the price, and then the reputation coefficient.
For example, a minute of renting Volkswagen Polo costs 8,64 ₽. With high demand, the dynamic pricing coefficient is x1,1, and a minute is already 9,5 ₽. And if at this moment the car is taken by a user with a bad reputation and a personal coefficient of x2, then it will be 19 ₽/min.
Citydrive has dynamic pricing. In Moscow, it works for the per-minute, 2 and 3 hours tariffs. In Saint Petersburg and Sochi, it works only for the per-minute tariff.
Prices depend on demand, the number of cars in your area, traffic jams, the day of the week and the time of day.
You pay only for car rental. Gas, car maintenance, CTP insurance and washing are our concerns. In Moscow and Saint Petersburg prices also include open paid city parkings.
All of them if you are already 23 years old. And if not yet, you won’t be able to take premium cars, but even without there is plenty more to choose from.
Up to one week. If you’re going to have a short trip, it’s better to choose the per-minute tariff. And if your ride is going to be long, pick tariffs from 2 hours to 7 days.
The green zone, or rental completion zone is an area on the map in the app where you can complete your rental and leave a car for a next user.
In Moscow and Saint Petersburg, the green zone covers almost the entire city and several areas beyond Ring roads.
In Sochi, the green zone includes the city itself, Adler and Krasnaya Polyana.
After you sign up in Citydrive, you will see the map with green and red circles — these are cars that can be booked.
If you want to try a specific model or have special requests like a child seat, use filters. To open them, click on the «Filter» button in the app.
Let’s say you found the right car.
- Click the «Book» button, and 20 free minutes will begin.
- Walk to the car.
- Open the car doors in the app, and 5 free minutes for inspection will begin.
- Inspect the car for damage and check if there are documents inside.
- If everything is fine, you can drive. And if there is serious damage or there is no vehicle registration certificate, call us:
- After the trip, complete the rental in the green zone of the city where you started it.
These are 20 free minutes for you to get to the car. During your booking, other users can’t take the same car.
If the car is marked with a green circle, you can change your mind and cancel the booking.
When the car is marked with a red circle, it’s impossible to cancel the booking. But if the car is severely damaged or has no documents inside, contact our support service:
If a car accident happens through no fault of yours, the culprit will pay for the repair.
If a car accident happens through no fault of yours, the culprit will pay for the repair. If the fault is yours or mutual, you do not need to bear full responsibility. If the damage amount is less than 70 000 ₽, you’ll have to pay 50 000 ₽. And if the damage amount is more than 70 000 ₽, you’ll have to pay 50 000 ₽ plus 25% of the amount by which you exceeded the 70 000 ₽ threshold.
Just in case, you can also buy the casco insurance. If you are the culprit of a car accident and don’t violate any other Citydrive rules, the amount of your liability will be up to 15 000 ₽.
The casco insurance won’t be valid if you cause an accident by a gross violation of traffic rules:
- driving through a red light;
- crossing a solid line;
- exceeding the speed limit by 60 km/h or more;
- driving in the opposite lane;
- crossing the railway incorrectly.
Casco can be enabled in the Citydrive app: in the Insurance section or in the card of the car you are going to book. The option will start working immediately.
The balance is your wallet in Citydrive. Money for trips is first debited from the balance and then from your bank card if the balance is not enough.
You can top up your balance in the Citydrive app: side menu → your profile → your balance up → Top up.
The higher your total mileage in Citydrive — the cooler your level in the loyalty program. The cooler your level — the more drivebonuses you can get as the cashback or spend on trips.
No. Your friend must sign up in Citydrive and start his own rental.
It is possible, but only in a carrier or with a blanket. If there is wool or something worse all over the car, you will get a fine.
After you sign up in Citydrive, you will see the map with green and red circles — these are cars that can be booked.
If you want to try a specific model or have special requests like a child seat, use filters. To open them, click on the «Filter» button in the app.
Let’s say you found the right car.
- Click the «Book» button, and 20 free minutes will begin.
- Walk to the car.
- Open the car doors in the app, and 5 free minutes for inspection will begin.
- Inspect the car for damage and check if there are documents inside.
- If everything is fine, you can drive. And if there is serious damage or there is no vehicle registration certificate, call us:
- After the trip, complete the rental in the green zone of the city where you started it.
These are 20 free minutes for you to get to the car. During your booking, other users can’t take the same car.
If the car is marked with a green circle, you can change your mind and cancel the booking.
When the car is marked with a red circle, it’s impossible to cancel the booking. But if the car is severely damaged or has no documents inside, contact our support service:
Let’s say you booked a car and then changed your plans and canceled the booking. Then the next free booking will be available in 2 hours after the cancellation of the first one. If you want to rent a car earlier, 20 minutes of the booking will be paid.
When renting at the per-minute tariff
During the trip, the cost is debited in 500 ₽ increments. If your trip costs less than 500 ₽, the amount will be debited after the rental — at first from the Citydrive balance and then from your bank card if the balance is not enough.
When renting at the tariff from 2 hours to 7 days
- When the free booking ends, we debit the fixed rental price according to the tariff and the paid kilometers begin.
- The cost of the kilometers traveled is debited during the trip in 500 ₽ increments. The money is first debited from the Citydrive balance and then from your bank card.
- If you exceed the rental time according to the tariff, the per-minute tariff turns on. The rental cost for it is also debited in 500 ₽ increments.
- When you complete the rental, we debit the remaining cost of the trip — at first from the Citydrive balance, and then from the bank card.
When renting at the Fix tariff
Then the cost of the trip is debited when you complete the rental.
When renting with the monthly pass
- When the free booking ends, your daily 30 or 60 trip minutes begin.
- If you exceed the daily minutes limit, the per-minute tariff turns on. The rental cost for it is also debited in 500 ₽ increments — at first from the Citydrive balance, and then from the bank card.
- When you complete the rental, we debit the remaining cost of the trip — at first from the Citydrive balance, and then from the bank card.
Only in the green zone of the city where you started the rental. In Moscow and Saint Petersburg, the green zone covers almost the entire city and several areas beyond Ring roads. In Sochi, the green zone includes the city itself, Adler and Krasnaya Polyana.
If you complete the rental outside the green zone, you will get a fine. Its amount depends on the distance from the car to the nearest green zone in the city of the beginning of the rental:
- less than 50 km — 2000 ₽;
- 50 km or more — 10 000 ₽;
- 500 km or more — 20 000 ₽;
- 1000 km or more — 30 000 ₽;
- 2000 km or more — 30 000 ₽.
Please don’t complete the rental in places with bad reception such as underground parkings. In winter, you should not leave the car in snow-covered places with a difficult exit.
You can park in any parking lot according to SDA, but you are able to complete the rental only in the green zone.
Open paid city parkings in Moscow and Saint Petersburg are included in prices, you pay only for the rental according to the Parking tariff option. Any enclosed paid parkings in all cities are at your expense.
Citydrive also has special parking spaces in some shopping malls, business centers and airports. You can complete the rental there for free.
How to find a special parking space:
- Open the map in the Citydrive app;
- Click on the «Filter» button;
- Apply the «Special parking spaces» filter;
- Click on the blue parking marker to find out the details.
Please don’t complete the rental in places with bad reception such as underground parkings. In winter, you should not leave the car in snow-covered places with a difficult exit.
Depends on the tariff and the car. With the per-minute tariff or monthly pass, you can drive up to 250 km from Moscow, Saint Petersburg or Sochi by any car. The distance is calculated from the MKAD, the ring road and the airport, respectively.
If you want to drive further away, rent a car with the Radius option at the tariff from 2 hours to 7 days. So you can drive up to 2000 km from the city. There are more than 4700 cars with Radius in our fleet.
How to take a car with the Radius option:
- Click on the «Filter» button when searching for a car;
- Turn on the «Radius» filter";
- Book a car at a rate from 2 hours to 7 days.
You can drive only in Russia. It’s also forbidden to travel to Crimea, Sevastopol, the DPR, the LPR, the Zaporozhye and Kherson regions.
No, you can complete the rental only in the city where you started it. For example, if you take a car in Moscow and arrive in Saint Petersburg, you will only be able to switch to the Parking tariff option.
If you switch the per-minute rental to the Parking tariff option, the time from 08:00 PM to 08:00 AM is free. It’s convenient for those who live in the suburbs and want to drive the same car the next morning.
No. Your friend must sign up in Citydrive and start his own rental.
It is possible, but only in a carrier or with a blanket. If there is wool or something worse all over the car, you will get a fine.
- Call 112. Get an ambulance for injured people and the traffic police.
- Don’t complete the rental. We’ll recalculate its cost later, so you won’t pay too much.
- Turn the emergency brake and blinkers on.
- Call as and report the accident:
Let us know if the car’s not running after an accident.
-
While waiting for the traffic police, take a picture of the accident scene:
- medium shot of your car and its damage in close-up — the license plate should be clearly visible;
- other car from same angles;
- medium shot of all cars in the accident, license plates should be clearly visible;
- another’s driver CTP policy.
Send photos to we@citydrive.ru or through the Support section in the app.
- File the accident, get your copy from police officers and put it in the glove box. Don’t take away the documents — if we don’t receive them before the accident analysis, you will get a fine of up to 15 000 ₽.
- If you or passengers are injured or your property is damaged, report it during the protocol.
- If the damage is slight, such as a scratch or a small dent, you can drive further. If you want to complete the rental, first park according to the traffic rules. And if the car is not running after the accident, wait for our technicians.
Yes, Citydrive has free life and health insurance for everyone who is in the car during the rental.
We hope that nothing will happen to you. But if it does, the insurance company will pay you up to ₽1 million.
- Our employee will call you and tell about the next steps.
- We will appoint a personal manager. He will text you by email to find out more information about the accident and discuss the timing of the defects identification.
- You will receive an SMS with the date, time and place of the defects identification. It is not necessary to be present, but it is desirable.
- After the defects identification, we will send you an email with a report, the cost of repair and the final amount of compensation.
If the damage amount is less than 70 000 ₽, you’ll have to pay 50 000 ₽. And if the damage amount is more than 70 000 ₽, you’ll have to pay 50 000 ₽ plus 25% of the amount by which you exceeded the 70 000 ₽ threshold.
The casco insurance won’t be valid if you cause an accident by a gross violation of traffic rules:
- driving through a red light;
- crossing a solid line;
- exceeding the speed limit by 60 km/h or more;
- crossing the railway incorrectly.
If the car can’t be repaired after an accident and you didn’t have the casco insurance, the rules are different: you will have to pay a fine for the total. The amount depends on the class of the car.
Please don’t hide from us the fact of an accident or damage to the car — it’s more trouble than it’s worth. We will find out anyway, and you will have to compensate the damage in full and pay a а;fine of 50 000 ₽.
How will the damage compensation be debited?
Discuss this with your personal manager. You can either sign an agreement in our office and pay using the requisites, or get an invoice in the app and pay with a bank card.
What to do if you do not agree with the amount of compensation?
Tell that to your personal manager. We will check everything again, discuss it and figure it out.
If we don’t agree, we will go to court.
- First of all, don’t complete the rental. We’ll recalculate its cost later, so you won’t pay too much.
- Turn the emergency brake and blinkers on.
- Get back in the car and call us:
- Call us:
- We will pick the car from the impound yard and return it to the green zone.
- You’ll have to pay us 1500 ₽ fine for the evacuation itself and compensate us the costs of the tow truck and the impound yard. The money will be debited from your bank card.
- The fine for the traffic violation must be paid by yourself. If you have the Gosuslugi account, the information will appear there. Also, the details of the fine will be sent by your registration address.
- Don’t complete the rental.
- Try to pull over or park according to traffic rules — as close as possible to the place where you damaged the wheel. If it doesn’t work out, stop and turn on the emergency light.
- Take pictures of the damage and the scene of the accident so that it is clear how it happened.
- Call us:
A fine for damaging the wheel will come if it happened through your fault, for example, due to drift or careless driving. The amount consists of a fixed 2000 ₽ and the purchase price of the damaged spare part.
We will try to find and return them. Call us and tell what and when you forgot:
If it’s not just a pile of garbage, don’t throw this stuff away, we’ll look for the owner. Call and tell us what you found:
Unfortunately, we do not disclose the details of the verification. These are some common reasons for the refusal:
- your driving experience in category B is less than 1 year;
- the documents are overdue;
- there are different people in the documents and on your selfie.
If you think it’s a mistake, write to we@citydrive.ru, use the Support section in the app or call us:
Sorry to keep you waiting. Write to we@citydrive.ru or call us:
You may have seriously violated our rules or delayed the debt.
If you think it’s a mistake, write to we@citydrive.ru or call us:
The fine will be debited in 5 days after its claiming. The money will be debited from your bank card.
If you do not agree with the fine, you can appeal it within 5 days from the date of claiming:
- check the email you entered to sign up and find the mail with fine details;
- open the Citydrive app, go to your profile and then to My penalties section;
- select the fine, press the «Appeal» button and tell us your side of the story;
- wait for the answer — the fine won’t be debited while we sort things out.
You can’t drive if there are no documents or a child seat when you need it. It’s better to find another car. Also, don’t take a car if it may be unsafe due to damage. Look for another one else and be sure to call us:
Please, inform us about minor flaws during the inspection before renting. Take pictures of them and send them to us.
Let us know, if:
- there are even small dents and scratches;
- the car is very dirty or there is garbage in the cabin;
- there are errors on the dashboard;
- there is no phone holder.
Open the car card in the app and press the «Honk» button. If the car is still not found, call the support service:
Сall the support service:
Tell us more — write to we@citydrive.ru, use the Support section in the app or call us:
If the money was debited incorrectly — we will return it to your bank card or the balance in Citydrive.
If restarting the app doesn’t help, call us:
It is better to call us immediately:
If you lost money because of the app’s error — we will return it to your bank card or the balance in Citydrive.
It is better to call us immediately:
If you lost money because of the app’s error — we will return it to your bank card or the balance in Citydrive.
Call us:
If you lost money because of this situation — we will return it to your bank card or the balance in Citydrive.
From October 1 to March 31, you can buy and pour the cleaning fluid yourself — we will compensate its cost.
- Buy the cleaning fluid and save the cashier’s check — it’s the only way to get your compensation.
- Call us and ask the support service operator to unblock the hood remotely. Our phone numbers are:
- Pour the cleaning fluid ank the support service operator to block the hood.
- Send the cashier’s check photo to we@citydrive.ru — we will return the cleaning fluid’s cost to your Citydrive balance.
First of all, don’t drive until there is no gasoline left at all and the car stops — this is punished with the 2000 ₽ fine. It’s better to look for another car or refuel it yourself — we will compensate the costs.
There is only one correct way to refuel Citydrive cars.
- Open the Refuel section in the app and leave a request for fueling;
- If we approve, refuel at any gas station and save the cashier’s check. It’s the only way to get your compensation.
- Take a picture of the cashier’s check. The QR-code, the cost and the amount of fuel must be clearly visible.
- Send us the cashier’s check in the Refuel section of the app — the cost of the fuel will return to your Citydrive balance in a few days.
Call us if you are struggling:
The CTP insurance is included in the rental price
If a car accident happens through no fault of yours, the culprit will pay for the repair. If the fault is yours or mutual, you do not need to bear full responsibility. If the damage amount is less than 70 000 ₽, you’ll have to pay 50 000 ₽. And if the damage amount is more than 70 000 ₽, you’ll have to pay 50 000 ₽ plus 25% of the amount by which you exceeded the 70 000 ₽ threshold.
It is included in the rental price and is always valid for the driver and passengers. If something happens on the way, the insurance payout will be up to 1 000 000 ₽.
Casco isn’t included in the rental price. You can buy it in the Citydrive app: in the Insurance section or in the card of the car you are going to book. The option will start working immediately. But if you take a car without casco and complete the rental, you will be able to take the same car with casco only after 8 hours.
The casco insurance won’t be valid if you cause an accident by a gross violation of traffic rules:
- driving through a red light;
- crossing a solid line;
- exceeding the speed limit by 60 km/h or more;
- crossing the railway incorrectly.
Casco is free on Machine and Road star levels of our loyalty program.
With the per-minute tariff or monthly pass, you can drive up to 250 km from Moscow, Saint Petersburg or Sochi by any car. The distance is calculated from the MKAD, the ring road and the airport, respectively.
If you want to drive further away, rent a car with the Radius option at the tariff from 2 hours to 7 days. So you can drive up to 2000 km from the city.
How to take a car with the Radius option:
- Click on the «Filter» button when searching for a car;
- Turn on the «Radius» filter";
- Book a car at a rate from 2 hours to 7 days.
You can drive only in Russia.
The higher your total mileage in Citydrive — the cooler your level in the loyalty program. The cooler your level — the more drivebonuses you can get as the cashback or spend on trips.
Learn more about the loyalty program from our video.
- Explorer — it’s the temporary level for the first 30 days after the approval in Citydrive:
- cashback in drivebonuses — 10% of the trip’s cost;
- up to 25% of the trip can be paid with drivebonuses.
- Motorist:
- cashback in drivebonuses — 3%;
- up to 25% of the trip can be paid with drivebonuses.
- Ringleader — is awarded for 200 km of the total mileage:
- cashback in drivebonuses — 5%;
- up to 30% of the trip can be paid with drivebonuses.
- Enthusiast — is awarded for 800 km of the total mileage:
- cashback in drivebonuses — 7%;
- up to 40% of the trip can be paid with drivebonuses.
- Machine — is awarded for 2000 km of the total mileage:
- cashback in drivebonuses — 10%;
- up to 50% of the trip can be paid with drivebonuses;
- free casco insurance.
- Road star — is awarded for 4000 km of the total mileage:
- cashback in drivebonuses — 15%;
- up to 60% of the trip can be paid with drivebonuses;
- free casco insurance.
You can use drivebonuses to partially pay for:
- trips at per-minute tariff and tariffs from 2 hours;
- casco and monthly pass;
- trips on toll roads by cars with a transponder.
From 25 to 60% — it depends on your level and amount of drivebonuses on the account.
It will be debited as much as you have, and the remaining amount will be from your card. Let’s say you have 300 drivebonuses and the Road star level with 60% payment of the trip’s cost. If your trip costs 1000 ₽, your drivebonuses are enough to pay only 30% of it. Remaining 700 ₽ will be debited from the card.
No, you can either save up drivebonuses, or spend them.
Yes, if you haven’t used Citydrive for more than 90 days. For example, haven’t taken a car or bought the monthly pass.
The old rating levels and privileges have been updated for all users:
- if you signed up less than a year ago, haven’t taken the first ride yet and had level 0 — you are Explorer now;
- -2nd, −1st and 0 levels with trips became Motorists;
- 1st, 2nd and 3rd levels became Ringleaders;
- 4th, 5th and 6th levels became Enthusiasts;
- 7th and 8th levels became Machines;
- 9th level is Road star now.
If you saved up a lot of rating points, everything above 3000 has been converted into drivebonuses. For example, if there were 3500 points — now it’s 500 drivebonuses.
Starting from the second trip by subscription, you will receive +3% to the cashback of the loyalty program. For example, if you are an Enthusiast and get 7% cashback, it will be 10% with VK Combo.
No, you have to choose one or the other on each trip.
If you want to use drive-bonuses or VK Combo and pay with the same SberBank card:
- Choose SberSpasibo bonuses as a payment method when booking a car or buying the monthly pass;
- Tap Configure to see the bottomsheet with details and switcher;
- Turn SberSpasibo off and tap Save.
No, only for the second and subsequent ones.
Starting from the second trip by subscription, you will receive +3% to the cashback of the loyalty program. For example, if you are an Enthusiast and get 7% cashback, it will be 10% with Urent City.
Urent City doesn’t combine with VK Combo. If you have both subscriptions, only VK Combo is applied in Citydrive.
These are parking places that you can’t just get in: for example at airports, shopping malls and business centers. We agreed with owners of these parkings, so you can come there by Citydrive cars, complete the rental or switch to the Parking tariff option.
Open the car map in Citydrive app, press the settings icon in the upper right corner and apply the Special parking spaces filter. Then tap on the blue pins to see details about every parking.
Where to complete or start the rental?
At Domodedovo airport, you can complete or start the rental only at the P3 parking. Entry and exit are free, parking tickets aren’t needed.
How to get to the parking at Domodedovo from Moscow?
In the Domodedovo area, it’s easy to go the wrong way, so it’s better to plot the route in navigation apps. Plan your way right to the P3 parking, not just to the airport.
Navigation apps find the right parking by «Domodedovo P3 parking» and similar requests. If this does not work out, copy the coordinates and plot the route to them: 55.415435°, 37.894371°.
This is approximately how the right route from Moscow to the P3 parking looks like.
Take the detailed instructions — just in case:
- drive along the route A-105 towards the airport and keep to the right side;
- turn towards Kashirskoye highway about 4 km from the airport and then turn right at the ‘Домодедово карго аэрп. Домодедово’ road sign;
- drive under the bridge, then turn on the ring at the second exit in the direction of ‘Карго Домодедово’ and drive straight;
- turn into the P3 parking — cameras will see the Citydrive car, and the barrier will open;
- park according to the road markings, complete the rental or switch to the Parking tariff option.
If the barrier at the entrance doesn’t open automatically, contact the parking operator using the terminal. This should help.
Is it allowed to leave the car not in the special parking space?
Yes, but it’s impossible to complete the rental there — only to switch to the Parking tariff option. And you will also have to take a parking ticket according to the rules of the airport and pay for the parking itself.
It’s acceptable to leave the car not in the special parking space, when you walk or meet someone and are going to drive back by the same car.
If you are running late for a flight and have no time to find the special parking space — follow the instructions in the next paragraph.
What to do if I’m running late for a flight and don’t have time to find the special parking?
- Park the car in the nearest airport parking, try to remember its number and leave the parking ticket in a prominent place in the car.
- Switch the rental to the Parking tariff option and hurry up for your flight.
- Call our support service as soon as possible and describe the situation — we will solve the problem, but you will have to pay for parking and a fine.
Support service phone number in Moscow: +7 (499) 322-38-75. Press 0 in the voice menu to switch to the operator immediately.
You can also write to we@citydrive.ru or using Citydrive app — on the Support section.
How to get from the airport to the special parking space?
Plot the walking route in a navigation app by «Domodedovo P3 parking» or similar request. If this does not work out, copy the coordinates and plot the route to them: 55.415435°, 37.894371°.
You can also plot the route directly to the car:
- open Citydrive app;
- select a car at the P3 parking;
- tap «Get directions» to be transferred to the navigation app.
If your navigation app show a lang way — don’t believe it:
- leave the airport through exit № 4
- turn left;
- go straight all the time — after about 100 meters from entrance № 4, the road will turn right and lead you to the P3 parking.
How to leave Domodedovo airport by Citydrive?
Just take a car and drive — parking tickets won’t be needed and the barrier will open automatically. If this doesn’t happen, contact the parking operator using the terminal.
Where to complete or start the rental?
At Sheremetyevo airport, you can complete or start the rental only on the 2nd floor of multilevel parkings for terminals B and D. Entry and exit are free, parking tickets aren’t needed.
How to get to parkings at Sheremetyevo from Moscow?
Plot routes in navigation apps — right to parkings, not just to the airport.
Navigation apps find the right parkings by «Multilevel parking for terminal B» or «Multilevel parking for terminal D» and similar requests. If this does not work out, copy the coordinates and plot the route to them:
- to the parking for terminal B — 55.982892°, 37.412013°;
- to the parking for terminal D — 55.961213°, 37.40677°.
When you will be near the airport, follow the instructions:
- stop near the entrance to the parking — cameras will see the Citydrive car, and the barrier will open;
- park according to the road markings on the 2nd floor of the parking;
- complete the rental or switch to Parking tariff option.
If the barrier at the entrance doesn’t open automatically, contact the parking operator using the terminal. This should help.
And one more thing: Sheremetyevo airport terminals are far from each other, so always choose the closest parking in advance.
Is it allowed to leave the car not in the special parking space?
Yes, but it’s impossible to complete the rental there — only to switch to the Parking tariff option. And you will also have to pay for the parking itself.
It’s acceptable to leave the car not in the special parking space, when you walk or meet someone and are going to drive back by the same car.
If you are running late for a flight and have no time to find the special parking space — follow the instructions in the next paragraph.
What to do if I’m running late for a flight and don’t have time to find the special parking?
- Park the car in the nearest airport parking, try to remember its number or letter and leave the parking ticket in a prominent place in the car.
- Switch the rental to the Parking tariff option and hurry up for your flight.
- Call our support service as soon as possible and describe the situation — we will solve the problem, but you will have to pay for parking and a fine.
Support service phone number in Moscow: +7 (499) 322-38-75.
Press 0 in the voice menu to switch to the operator immediately.
You can also write to we@citydrive.ru or using Citydrive app — on the Support section.
How to get from the airport to special parking spaces?
Plot the walking routes in a navigation app by «Multilevel parking for terminal B», «Multilevel parking for terminal D» or similar requests. If this does not work out, copy the coordinates and plot the route to them:
- to the parking for terminal B — 55.982892°, 37.412013°;
- to the parking for terminal D — 55.961213°, 37.40677°.
You can also plot the route directly to the car:
- open Citydrive app;
- select a car at the P3 parking;
- tap «Get directions» to be transferred to the navigation app.
And if the navigator still doesn’t find the way, then just go outside and look around — both parking lots are located opposite their terminals.
How to leave Sheremetyevo by Citydrive?
Just take a car and drive — parking tickets won’t be needed and the barrier will open automatically. If this doesn’t happen, contact the parking operator using the terminal.
Where to complete or start the rental?
At Vnukovo airport, you can complete or start the rental only at the forecourt’s open parking. It’s indicated by the ‘Parking only for carsharing’ scoreboard.
Entry and exit are free, but you will need a parking ticket. Read the details in «How to get to the parking from Moscow?» and «How to leave Vnukovo by Citydrive?» paragraphs.
How to get to the parking from Moscow?
It’s better to use navigation apps. Vnokovo’s special parking space doesn’t have any name, so copy the coordinates and plot the route to them: 55.415435°, 37.894371°.
When you will be near the airport, follow the instructions:
- keep to the left side and follow the ‘Parking’ road signs above the road;
- take the parking ticket near the barrier at the entrance to the forecourt;
- drive straight for about 100 meters — to the ‘Parking only for carsharing’ scoreboard and another barrier;
- open the barrier with your parking ticket and get it back;
- park according to the to the road markings, complete the rental or switch to the Parking tariff option;
- be sure to leave the parking ticket in a prominent place in the car, for example on the driver’s or front passenger seat.
Kind reminder. If you pick up the ticket, the next driver will lose time on the exit, and you will receive a fine.
Is it allowed to leave the car not in the special parking space?
Yes, but it’s impossible to complete the rental there — only to switch to the Parking tariff option. And you will also have to pay for the parking itself.
It’s acceptable to leave the car not in the special parking space, when you walk or meet someone and are going to drive back by the same car.
If you are running late for a flight and have no time to find the special parking space — follow the instructions in the next paragraph.
What to do if I’m running late for a flight and don’t have time to find the special parking?
- Park the car in the nearest airport parking, try to remember its number and leave the parking ticket in a prominent place in the car.
- Switch the rental to the Parking tariff option and hurry up for your flight.
- Call our support service as soon as possible and describe the situation — we will solve the problem, but you will have to pay for parking and a fine.
Support service phone number in Moscow: +7 (499) 322-38-75. Press 0 in the voice menu to switch to the operator immediately.
You can also write to we@citydrive.ru or using Citydrive app — on the Support section.
How to get from the airport to the special parking space?
It’s better to use navigation apps. Vnokovo’s special parking space doesn’t have any name, so copy the coordinates and plot the route to them: 55.415435°, 37.894371°.
You can also plot the route directly to the car:
- open Citydrive app;
- select a car at the P3 parking;
- tap «Get directions» to be transferred to the navigation app.
If the navigator still can’t find the way:
- go out of your terminal;
- cross two roads and turn left;
- go straight to the barrier and the ‘Parking only for car sharing’ scoreboard.
How to leave Vnukovo by Citydrive
- find the previous driver’s parking ticket in the car;
- use the ticket to open the barrier at the exits from the parking, don’t forget to get the ticket back;
- use it one more time to open the barrier at the exit from the forecourt.
If the barriers don’t open or the previous driver didn’t leave a ticket, contact the administration at the parking.
Where to complete or start the rental?
At Pulkovo airport, you can start the rental and complete it for free only at P2 and P3 parkings.
How to get to the parking at Pulkovo?
The only entrance to the territory is from the Pulkovo highway. Plan your way navigation apps — right to the parking, not just to the airport.
Navigation apps find the right parking by «Pulkovo P2 parking», «Pulkovo P3 parking» or similar requests. If this does not work out, copy the coordinates and plot the route to them:
- to P2 — 59.798596°, 30.276934°;
- to P3 — 59.798219°, 30.278389°.
Entry and exit are free, parking tickets aren’t needed. When you arrive to the parking, the barrier will open automatically. If this does not happen, contact the operator through the terminal at the barrier.
Is it allowed to leave the car not in the special parking space?
Yes, but it’s impossible to complete the rental there — only to switch to the Parking tariff option. And you will also have to pay for the parking itself.
It’s acceptable to leave the car not in the special parking space, when you walk or meet someone and are going to drive back by the same car.
If you are running late for a flight and have no time to find the special parking space — follow the instructions in the next paragraph.
What to do if I’m running late for a flight and don’t have time to find the special parking?
- Park the car in the nearest airport parking, try to remember its number or letter and leave the parking ticket in a prominent place in the car.
- Switch the rental to the Parking tariff option and hurry up for your flight.
- Call our support service as soon as possible and describe the situation. We’ll solve the problem, but you will have to pay for parking and the 2000 ₽ fine.
Support service phone number in Saint Petersburg: +7 (812) 407-10-69. Press 0 in the voice menu to switch to the operator immediately.
You can also write to we@citydrive.ru or using Citydrive app — on the Support section.
How to get to the parking from the airport?
Use signs on the territory or map apps. Navigation apps find the right parking by «Pulkovo P2 parking», «Pulkovo P3 parking» or similar requests. If this does not work out, copy the coordinates and plot the route to them:
- to P2 — 59.798596°, 30.276934°;
- to P3 — 59.798219°, 30.278389°.
You can also plot the route directly to the car:
- open Citydrive app;
- find and select a car at the parking;
- tap «Get directions» to be transferred to the navigation app.
How to leave Pulkovo airport by Citydrive?
Just take a car and drive — parking tickets won’t be needed and the barrier will open automatically. If this doesn’t happen, contact the parking operator using the terminal.
Where to complete or start the rental?
At Vnukovo airport, you can complete or start the rental only at the Long Stay Parking. Entry and exit are free, but you should take the parking ticket when entering the airport territory.
How to get to the parking at Sochi airport?
Plot routes in navigation apps — right to parkings, not just to the airport. There are the coordinates: 43.447054°, 39.936770°.
Take the detailed instructions — just in case:
- move along Mira Street towards the airport, follow ‘Аэропорт’ and ‘Суточная парковка’ road signs;
- after the car wash, turn right and move to the barriers — you need the leftmost one;
- take the parking ticket and move towards the parking — its barrier will open automatically;
- park according to the to the road markings, complete the rental or switch to the Parking tariff option;
- leave the parking ticket in the car in a prominent place — if you do not do this, you will receive a fine.
If the barrier at the entrance doesn’t open automatically, contact the support service: +7 (862) 555-29-95
Is it allowed to leave the car not in the special parking space?
Yes, but it’s impossible to complete the rental there — only to switch to the Parking tariff option. And you will also have to pay for the parking itself.
It’s acceptable to leave the car not in the special parking space, when you walk or meet someone and are going to drive back by the same car.
If you are running late for a flight and have no time to find the special parking space — follow the instructions in the next paragraph.
What to do if I’m running late for a flight and don’t have time to find the special parking?
- Park the car in the nearest airport parking, try to remember its number or letter and leave the parking ticket in a prominent place in the car.
- Switch the rental to the Parking tariff optionand hurry up for your flight.
- Call our support service as soon as possible and describe the situation. We’ll solve the problem, but you will have to pay for parking and the 2000 ₽ fine.
Support service phone number in Saint Petersburg: +7 (862) 555-29-95. Press 0 in the voice menu to switch to the operator immediately.
You can also write to we@citydrive.ru or using Citydrive app — on the Support section.
How to get from the airport to the special parking space?
Plot a walking route in the navigator app by coordinates 43.447054°, 39.936770°.
You can also plot the route directly to the car:
- open Citydrive app;
- select a car at the parking;
- tap «Get directions» to be transferred to the navigation app.
Or just exit the airport, turn left and go straight — the Long Stay Parking will be on your left.
How to leave Sochi airport by Citydrive?
Find the parking ticket of the previous user in the car, open the barrier with the ticket and go.
If the barrier doesn’t open automatically or there is no parking ticket in the car, contact the support service: +7 (862) 555-29-95
Yes. If you are driving a car with a transponder, you do not need to pay manually — barriers open automatically, and the money is debited contactless.
For cars without transponders, the payment is manual everywhere except Central Ring Road.
Transponder is a gadget which allows you to enter on toll roads almost without queques and pay for it contactless. When you are near a toll road, a special device scans the transponder’s signal and the barrier opens automatically. The money is debited contactless later.
- Open the car map in Citydrive app.
- Tap on the settings icon in the upper right corner and apply the Transponder filter.
- Take any available car and drive!
There are no barriers and toll collection points on the Central Ring Road. With or without a transponder, the money will be debited automatically from your Citydrive balance or bank card.
For the current tariffs, visit Avtodor’s website.
If you are driving a car transponder:
- at the entrance to without the toll road, take the lane under the road sign of cash or non-cash payment;
- stop at the barrier and pay for your trip;
- when the barrier opens, drive as usual.
If you are driving a car with a transponder:
- at the entrance to the toll road, take the lane for cars with a transponder — it can be marked with a green road sign, the inscription ‘By transponder’ or ‘T-pass’;
- stop at the barrier — it will open automatically;
- drive as usual — the money will be debited from your Citydrive balance or bank card.
If you are driving a car without transponder:
- at the entrance to the toll road, take the lane under the yellow road sign of cash payment or the blue one with the picture of a bank card and a phone;
- stop at the barrier and pay for your trip;
- when the barrier opens, drive as usual.
If you are driving a car with a transponder:
- at the entrance to the toll road, take the lane under the yellow road sign of cash payment or the green one with the picture of a car;
- stop at the barrier — it will open automatically;
- drive as usual — the money will be debited from your Citydrive balance or bank card.
For the current tariffs, visit Northern capital highway’s website.
If you are driving a car without transponder:
- at the entrance to the toll road, take the lane under the yellow road sign of cash or non-cash payment;
- stop at the barrier and pay for your trip;
- when the barrier opens, drive as usual.
If you are driving a car with a transponder:
- пat the entrance to the toll road, take the lane for cars with a transponder — it can be marked with a green road sign, the inscription ‘By transponder’ or ‘T-pass’;
- stop at the barrier — it will open automatically;
- drive as usual — the money will be debited from your Citydrive balance or bank card.
You can request the car in advance instead of looking for a free one in the morning. We’ll bring it to your address at the appropriate time.
You can order the car only to the green zone, at least 6 hours before the trip and for the time from 06:00 to 11:00 with 15 minutes step. For example, for 06:00, 06:15 and so on.
All users with updated app in Moscow and Saint Petersburg.
99 ₽. The money will be debited when the car arrives.
- Go to the Car order section in the Citydrive app. This section is displayed in the side menu if you are in the green zone at the time of ordering.
- Choose any tariff from 3 hours.
- Specify the date, time and address of the car delivery. Choose a payment method.
- Tap Order button.
The car will arrive 20 minutes before the time selected in the order. For example, if you order for 09:00, at 08:40 you will receive the push notification and free minutes to get to the car — as with the regular booking.
Directly at the address in the order. And if this does not work out because of a barrier or other obstacle, we will leave the car in the nearest parking lot. You will see it on the map in the app.
Yes, it’s free within an hour after the order. Later it costs 99 ₽ as for car delivery.
If you just change your mind, 99 ₽ will be charged for delivery, but the rental cost is not.
And if you receive a car that cannot be driven due to a breakdown, inform us, we will refund the money. Contact us to we@citydrive.ru, through the Support section in the app or call +7 (499) 322-38-75 in Moscow, +7 (812) 407-10-69 in Saint Petersburg.
If the order is canceled due to our fault, you won’t pay anything.
If the documents have changed:
- log in to your account on this website;
- take pictures of the new documents and upload them.
If the mail has changed, write us to we@citydrive.ru. Specify the current email and the phone number you used to sign up in Citydrive.
If the phone number has changed, write us to we@citydrive.ru. Attach a new selfie with the main spread of the passport to the email and specify the old and new number.
If you have a new card, link it in the app: side menu → your profile → Payment methods → Add a bank card. The old bank card can be unlinked in this section too.
You get a 80% discount on the first trip by VK Combo subscription. The discount will be applied automatically if you take a ride for an amount of 50 ₽ or more. The maximum amount of the discount is 500 ₽ of the trip’s cost.
Starting from the second trip by subscription, you will receive +3% to the cashback of the loyalty program. For example, if you are an Enthusiast and get 7% cashback, it will be 10% with VK Combo.
How to add SberSpasibo bonuses as a payment method?
You need a SberBank card that participates in the SberSpasibo loyalty program. Add this card in the Citydrive app: side menu → your profile → Payment methods → SberSpasibo bonuses.
If you added a card with SberSpasibo bonuses even before they appeared in Citydrive, do it one more time:
- go to the side menu → your profile → Payment methods;
- tap on SberSpasibo bonuses and enter card details.
To check the card, we can debit and immediately refund a small amount. Twice.
What are the benefits of SberSpasibo bonuses? How to save up and spend them?
You can exchange bonuses for a discount up to 50% on trips, monthly pass or toll roads. You can’t save or spend them when topping up your Citydrive balance or paying debts and fines.
How to use SberSpasibo bonuses:
- choose them as a payment method when booking a car or buying the monthly pass;
- tap Configure;
- choose: save bonuses up or exchange them for a discount up to 50%;
- press Save.
How many bonuses can I get?
If you just save up bonuses — 1% of the cost of the trip or monthly pass. If you spend them — 1% of the amount with a discount.
What if my SberSpasibo bonuses are not enough for the whole discount?
We will debit as much as you have. The remaining amount will be charged from the card.
What if I just want to pay with my SberBank card and not use bonuses?
- Choose SberSpasibo bonuses as a payment method when booking a car or buying the monthly pass;
- Tap Configure to see the bottomsheet with details and switcher;
- Turn SberSpasibo off and tap Save.
How do the bonuses from Sberbank cross with Citydrive loyalty program, VK Combo and other discounts?
You can’t use SberSpasibo bonuses and drivebonuses, promo code or VK Combo at the same time.
If you want to use drive-bonuses or VK Combo and pay with the same SberBank card:
- Choose SberSpasibo bonuses as a payment method when booking a car or buying the monthly pass;
- Tap Configure to see the bottomsheet with details and switcher;
- Turn SberSpasibo off and tap Save.
If you applied a promo code for the first trip, SberSpasibo bonuses will be turned off automatically.
Is it possible to add several cards with SberSpasibo bonuses?
No. If you want to add a new card with SberSpasibo bonuses, first remove the old one in Payment methods.
Booster is a seat without a backrest for passengers from 3 to 12 years old. A child seat has a backrest, it’s made for children weighing 9–36 kg.
You can find a suitable car by using the «Kids» filter. The car card will show what’s inside: a child seat or a booster.
- Open the Promo codes section of the app and press the «Share your code» button.
- Copy your code and send it to your friends.
- Ask friends to enter your promo code when signing up in Citydrive or later — in the Promo codes section of the app.
Using your personal promo code, a friend gets a 50% discount on the first trip, but no more than 500 ₽ of its cost. And you get drivebonuses — 30% of the cost of a friend’s first trip, but also no more than 500.
You can invite as many friends as you want — even all of them.
How to start the car and change gears?
Tesla doesn’t need to be started, just push the brake pedal — the headlights will turn on.
To select a gear, hold down the brake pedal and bring the right-hand paddle to the D or R position.
How to set up mirrors and steering wheel?
Tap on the car icon on the main console and select «Mirrors» or «Steering Wheel». Then follow the on-screen instructions.
How to use autopilot?
It’s not possible yet. Russian roads are not ready for this. But you can use the cruise control. To do this, bring the right-hand paddle to the position of the speedometer icon.
How to turn on the wipers?
Press the button on the end face of the left-hand paddle.
How to open the glove box?
Tap on the car icon on the main console and then on the «Glove box» button.
Where is the emergency stop button?
It’s above the rearview mirror, near the interior lighting unit.
The car’s battery is running out. What to do?
If the charge is below 30%, you either need to complete the rental in the green zone, or request a charging cable by phone:
We will bring it to a convenient place and tell you where and how to recharge.
When you take a Tesla for a long time, it is better to request a charging cable in advance. Phone numbers are the same.
You get a 80% discount on the first trip by Urent City subscription. The discount will be applied automatically if you take a ride for an amount of 50 ₽ or more. The maximum amount of the discount is 500 ₽ of the trip’s cost.
Starting from the second trip by subscription, you will receive +3% to the cashback of the loyalty program. For example, if you are an Enthusiast and get 7% cashback, it will be 10% with Urent City.
Urent City doesn’t combine with VK Combo. If you have both subscriptions, only VK Combo is applied in Citydrive. The same goes with the discount promo code and SberSpasibo bonuses: if you use them on a trip, Urent City doesn’t work.
How to get Urent City subscription:
- download the Urent app and sign up with the same phone number that you use in Citydrive;
- subscribe to City in Urent;
- update Citydrive to the latest version — the Urent City section will appear in the side menu.